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Shipping & Returns

Returns Policy

All of our products have a 60-day unconditional money-back guarantee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

After 60 days and for up to 300 washings, your E-cloth product will continue to perform normally. If you feel your E-cloth is not performing as it should during this period of time, please send it back and we will replace it.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu.  Email us, quoting the order number and the product you wish to return for further instructions. We'll notify you via e-mail of your replacement or refund once we've received and processed the returned item

You should expect to receive your replacement or refund within four weeks of giving your package to the return shipper: however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Shipping

We ship to the door anywhere in Canada and the United States.

U.S. orders - FREE Shipping!!!!
Canadian or outside of continental US for a low flat rate as follows:

Note that the Deep Clean Mop (or any bundle that includes the mop) has a $30 handling charge added to ship it out of the US.   This is because it is very long and therefore very expensive to ship. The international Deep Clean Mop has a lower surcharge of $10. If you are buying more than one mop, we will reduce shipping. Just contact us.  We are committed to always looking for ways to lower our already low shipping costs.

 

Order Total Shipping
$0 - $29.99 $10.00
$30.00 - $49.99 $14.00
$50.00 - $99.99 $18.00
$100 - $199.99 $22.00
$200 - $399.99 $30.00
$400 and up $40.00

Canadian Customers - why not find a friend, combine your order and split the shipping?

Canadian orders - Delivery time to Canada is approximately 2-3 weeks.
USA orders - Delivery time to USA is approximately 1-2 weeks.
You can indicate a delivery address other than your own, which makes gift-giving easy!

 

International Shipping
Eclothguy.com has partnered with Parcelbound.com to provide international shipping to customers worldwide.   By signing up as a Parcelbound customer you will enjoy discounted international shipping rates, package consolidation services, full control over your shipments, easy but advanced account functionality, and much more...  Keep in mind that customs and duties become the responsibility of the customer/shipper.

 

Get Your Own U.S.A Shipping Address

 

P.O. Boxes
Yes! We can ship to P.O. boxes.